As Loyalty Manager of our Retail Program, I have been working with iGoDirect for over 3 years. Their innovative & entrepreneurial solution-focused approach sets them apart from any other supplier I have encountered. Since working with us they have increased our retailer participation rates and customer loyalty significantly.
The reactivation program has been a success for us. It has given some of our customers a gentle reminder and in return they have come and spent money…and continue to do so. As the figures show, the program pays for itself, so why wouldn’t you!!!
Our activity rate for card members is high, our staff work hard to encourage our customers to use their card when they spend their hard earned dollars, but even the best forget to use it…..this is a great way to get them fired up again.
I have been fortunate to have been guided by iGoDirect in growing our Donor Database and developing our Strategic Fundraising Direction. By using Targeted Acquisition Methodologies, iGoDirect have enabled us to achieve up to 15% response rates in our Acquisition Campaigns.
I would not hesitate to recommend iGoDirect to any Not-For-Profit organisation as they comprehensively understand Customer Acquisition and Fundraising.
iGoDirect have been highly flexible and responsive in helping us develop programs that have delivered outstanding results, building loyal customers and engaging new customers across different areas of our business. We have found that iGoDirect’s Rewards Cards are simple, present flexibility across a range of customer offerings, innovative and an efficient way to reward our customers… and they really love them!